Frequently asked questions (FAQs)
To install the Video Downloader software run the Youtube downloader.exe file.
To download videos open your internet browser and go to the Youtube video you want to download then highlight and copy the Youtube URL.
Then open the downloader software. THERE IS NO NEED TO PASTE THE URL as the software will automatically find it and begin the download process.
To convert file formats run the zFile Format Converter.exe file.
Is this software legal?
Yes, all our software is 100% legal and genuine. We are authorised by the rights owner to sell this software.
The products we sell are licensed under one of the following GNU, GPL, Open Source, or Private Resell Rights which grants us the rights to distribute these products.
Will I receive a boxed product as shown in the picture?
No, the box image is used for illustration purposes only. You will receive a digital download link. All of our products are produced to a very high professional standard if you have already received your item and are unhappy about something please contact us and we will be glad to help.
Do you offer customer support?
Yes, we offer full customer support for all of our products. Please contact us through our ‘contact us’ page.
Do you have a guarantee/refund policy?
We want you to be 100% happy with your purchase. In the unlikely event that you don’t, contact us within 14 days of purchase and we will provide a full refund.
My item isn’t working correctly / I am unhappy with my item what should I do?
We offer full customer support on all of our products so if you are having any problems at all please contact us and we will do our very best to help. We may even be able to offer you alternative software for free that better fit your specific needs. If all else fails you are entitled to a full refund within 30 days of purchase if for any reason you aren’t satisfied.
Can I install the software on more than 1 computer?
Yes, the software is licensed for use by an unlimited number of users on an unlimited number of computers. You are also free to use it for both personal and commercial (office) use.
Am I getting the full program and not a limited / trial edition? Do I have to pay for updates?
You are getting a full and correctly licensed program. The license will last a lifetime and never expire. You do not have to pay for future updates.
Will the software I receive be compatible with Windows 8?
Yes the software is compatible with Windows XP / Vista / 7 / 8
Is the software compatible with 64bit?
Yes, the software is fully compatible with both 32 and 64 bit operating systems.